Xfinity cable stuck on welcome screen.

Xfinity Flex comes with an ethernet cable and an ethernet port. 3. Stuck on Xfinity Logo or Black Screen. If your Xfinity Flex is showing the Xfinity logo or a black screen when turned on, the firmware or software could be the issue. ... Stuck on Welcome Screen . If your Xfinity Flex has software issues, a loose cable, or is not connected ...618 Messages. Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help. I no longer work for Comcast. I am an Official Xfinity Employee.Using your Xfinity cable box remote, press the “A” button. Navigate to and highlight the “Help” menu in the settings. Press to reset. Xfinity My Account App: Open the Xfinity My Account app on iOS or Android. Scroll down and select the TV tile. Choose to reset the cable box. Physical Reset:Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ...

1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. About four days ago, my X1 DVR box died. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the …On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Upon restart, the box was stuck on the "Welcome. Bienvenido. Bienvenue." screen. Powered off, restarted, still on the "Welcome. Bienvenido. Bienvenue ...

Dec 27, 2020 · It froze the other night, so we unplugged it to restart it. Now, when I plug it back into the power, the blue light blinks, then turns off. The scroll on my screen says “Welcome., etc”. use a light and see what the name of the connector (coax) is that the cable is attached to. you may have the coax on the wrong coax connector.

The boxes have been rebooted probably 20 times. Each time, the Welcome screen appears, I answer No to Voice Guidance, then audio and video setting are optimized. I get to select a name for the box, and then, BAM, the Voice Guidance question is back. Regardless of the answer, the screen comes back again and again.Sep 28, 2022 ... In this video I show you some troubleshooting steps if your Xfinity Flex is not working and there is a black screen on your TV.First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.Feb 2, 2022 ... ... Xfinity Flex TV Box videos ... How to adjust TV full screen, get full picture size - TV screen fit ... NO LONGER PAY CABLE TV! (THIS APP OFFERS ...Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person".

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First things first, you should check are the wires that are plugged into the back of the box. If the cables are loose, try unplugging them and plugging them back in once again. Make sure all the connectors are in as tightly as possible. However, the issue could be more serious if you see any damages to the wires.

Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services.As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more.. If you have not already, please review both the Posting Guidelines and Rules here on the sub.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the “chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to …We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. To resolve this issue, you’ll need to perform a factory reset of your streaming TV Box. Here’s how to do it: While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds.Starting with the main tv upstairs on and viewing my existing directtv account I installed a 2 way splitter just as the xfinity cable enters the house. From there 1 wire went to the gateway (Which is up and running no problems) and the 2nd went on the same port on the main splitter that the current directv input was attached to.Restart using the power cord. Step 1: Disconnect the cord connecting the cable box. Step 2: plug it back to restart. 3. Using the restore default button. Step 1: Click on the Power button. Step 2: hold the power and hold the buttons. Step 3: click the UP and DOWN buttons together.When it comes to selecting a cable provider, it can be difficult to know which one will give you the most bang for your buck. Xfinity offers a variety of packages and pricing optio...

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Added cable to a bedroom tv. Set top box arrived. Connected ok. Boots up to language screen. Press xfinity and info keys, get green light but get no pairing screen with pairing code. The other 3 boxes in the house do show the pairing screen but the new box does not respond. Tried 2 X1 remotes.Comcast is a giant in the cable tv industry and like its largest competitors, AT&T and Charter Communications, it has continued to maintain its large subscriber base by changing wi...Here’s how you can reset your TV: Locate the power button on your TV or the remote control. Press and hold the power button for at least 10 seconds. Release the power button and wait for the TV to turn off and then back on. Once the TV restarts, check if the “Welcome” message is displayed correctly.Ultimately, the box never gets past the welcome screen. Background: This XG1 was offline for several months because the room is was installed was gutted/redone and now we are putting things back. Here are the troubleshooting steps I have taken: Reset the box 50+ times using several wait times after the power is pulled (5 seconds, 10 seconds, 30 ...All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check parental , even deleting the local cache ...

Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. If you have questions about your services, we're here to answer them. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more.

24.6K Messages. 4 years ago. @azbmiller wrote: Mine is also stuck on the Welcome Screen. Also doesn't appear to recognize the Voice Remote. I've tried A&D to unpair and various other pair options. Stuck on pop-up about unpairing remote but no way to get to the OK button. This box is unlike the others in my house.Hand-tighten the cable connections to ensure that they are not loose. Restart your Xfinity Flex as well as the TV it is attached to. Confirm that the TV is set to the proper input settings. 5. Apps Fail to Load on the Home Screen. If apps fail to load on the Xfinity Flex, it is usually an internet connection issue.To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. I am an Official Xfinity Employee.Sep 4, 2020 · Cable connections are strong. what you are describing is that the set top box reboots trying to get a good connection. this is usually due to high noise or low signal levels of the connection via coax to their server. This can be internal to your home (untight cable end connections) or outside between your home and the Comcast ground pod or in ... To do this, simply unplug your TV from the power outlet and then plug it back in. This should reset your TV and hopefully fix the issue. If restarting your TV doesn’t work, you can also try resetting your Xfinity receiver. To do this, press and hold the “Reset” button on the front of your receiver for about 15 seconds.My Xumo Streaming Box is Stuck on Settings Page : r/Comcast_Xfinity. Help! My Xumo Streaming Box is Stuck on Settings Page. I turned on my tv and this was there. You can’t get to the homepage or anything other than view the settings. I’ve tried unplugging and all of that but it’s just the settings page. I just got this streaming box a ...After having to upgrade our cable box, the new X1 Box gave this message for a few minutes and then went to a black screen. After several restarts and and swearing, it kept doing the same thing. After reading on this forum that lots of other people were having problems I gave up.Apr 14, 2020 · 24.6K Messages. 4 years ago. @azbmiller wrote: Mine is also stuck on the Welcome Screen. Also doesn't appear to recognize the Voice Remote. I've tried A&D to unpair and various other pair options. Stuck on pop-up about unpairing remote but no way to get to the OK button. This box is unlike the others in my house. If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.

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2. Start Here. I have tried rebooting multiple times and it’s still stuck. I’ve tried sending a signal and it says it can detect the box. I’ve checked all of the connections too. The light flashes blue, then just...

Box seems stuck on "preparing you channel lineup" Box seems stuck on "preparing you channel lineup" ... I am able to view my channel lineup in xfinity my account app and watch shows on services requiring xfinity authentication. ... 4 years ago. So it’s new service? Backtrack in your house to where the cables meet, to confirm the cable …Xfinity Community Forum. TV. X1. ... Cable box frozen on welcome screen. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) It will not move past that. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box …If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.Xfinity Stream Beta app stuck on purchase screen. It seems a lot of people have had this problem for a while and that it has not been resolved. For about a month the app has been stuck on purchase screen across several Samsung devices, making the app useless. Reinstalling and removing tv from power outlet seems to do nothing.Restart using the power cord. Step 1: Disconnect the cord connecting the cable box. Step 2: plug it back to restart. 3. Using the restore default button. Step 1: Click on the Power button. Step 2: hold the power and hold the buttons. Step 3: click the UP and DOWN buttons together.Perform a System Refresh. If the Xfinity welcome screen is stuck due to issues in the Xfinity box’s system settings, you can perform a System Refresh to resolve it. Here are the steps to System Refresh your Xfinity box. Open the Xfinity My Account App on your device. Go to the Overview Menu and locate the TV option.Added cable to a bedroom tv. Set top box arrived. Connected ok. Boots up to language screen. Press xfinity and info keys, get green light but get no pairing screen with pairing code. The other 3 boxes in the house do show the pairing screen but the new box does not respond. Tried 2 X1 remotes.2. Hit the compose button to the right of "conversations". 3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Type your message in the text area near the bottom of the window. 5.Sep 4, 2022 · After repeatedly resetting both the router and my FLEX box, I am only able to see very limited functionality, beyond a black/blank screen from my Flex device. I am able to access the ‘screen saver,’ but no Home Screen. I am able to use voice commands, but the FLEX never actually accesses the show/3rd Party App I am trying to access. Please ... Restart: On xfinity.com. From the Help Menu. Using the Power Button. From Device Settings. Note: If you have X1 AnyRoom DVR, learn more about restarting your X1 TV Box with that service. You can also learn about: What happens if you restart your TV Box. Scheduled restarts. Restart from xfinity.com. Log in to xfinity.com.To send a Private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible. • Click the "Direct Messaging" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.Cable connections are strong. what you are describing is that the set top box reboots trying to get a good connection. this is usually due to high noise or low signal levels of the connection via coax to their server. This can be internal to your home (untight cable end connections) or outside between your home and the Comcast ground pod or in ...

My Xumo Streaming Box is Stuck on Settings Page : r/Comcast_Xfinity. Help! My Xumo Streaming Box is Stuck on Settings Page. I turned on my tv and this was there. You can’t get to the homepage or anything other than view the settings. I’ve tried unplugging and all of that but it’s just the settings page. I just got this streaming box a ...24.6K Messages. 4 years ago. @azbmiller wrote: Mine is also stuck on the Welcome Screen. Also doesn't appear to recognize the Voice Remote. I've tried A&D to unpair and various other pair options. Stuck on pop-up about unpairing remote but no way to get to the OK button. This box is unlike the others in my house.To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. I am an Official Xfinity Employee.Activation process. Enter the last four digits of any phone number listed on your Xfinity account. Use the number keys or directional pad on your remote to enter numbers. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account ...Instagram:https://instagram. spypoint g36 not sending pictures New X1 box in "Welcome" screen reset loop I just picked this box up on 11/5, and a day and a half later it froze while watching TV. A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to high definition, the box then resets and the same sequence again.If your X1 or Xfinity Flex streaming TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. dmv appointment north fort myers Next day it wasn’t working again, stuck on the reboot “Welcome” screen (restarting the box didn’t help). I chatted again with the Xfinity Assistant, who did something and fixed it. It’s been working for over a day now, including over night. ... They are supposedly mailing me a proper 4k capable cable/dvr box because the local xfinity ... harley's quick lube Solution 1: Check your cable connections. You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. This includes the power...In today’s fast-paced digital world, having reliable and high-speed internet access is essential. Whether you are a small business owner, a student, or simply someone who enjoys st... monkeys for sale in birmingham alabama You can view your Comcast cable bill online by logging into your account at Comcast.net, clicking Billing & Payments, scrolling down to the Bill Details section and selecting View ... isaac jera It froze the other night, so we unplugged it to restart it. Now, when I plug it back into the power, the blue light blinks, then turns off. The scroll on my screen says “Welcome., etc”. use a light and see what the name of the connector (coax) is that the cable is attached to. you may have the coax on the wrong coax connector. judge wendy depaul Xfinity streaming service is a great way to watch your favorite shows and movies without having to pay for cable. With Xfinity, you can watch live TV, access thousands of on-demand... reiner shirtless Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a...stuck on welcome screen. hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. it’ll stay for about 45-60 seconds and then just go black. xfinity box just has thin blue line on and nothing more. looked around online and seen people saying i might need a new ...Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Enter 9-8-1 on the remote. If the status light blinks blue twice, the pairing for the remote has been turned off. 0. 2. triveni south riding Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. You can find troubleshooting tips and tricks on our ...To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. I am an Official Xfinity Employee. home run rylo lyrics The most common solution is to reset the Xfinity TV that is stuck in one channel. Turn off the TV. Detach the device. Press & hold the power button for a minimum of 30 sec. Reconnect it again after 10 mins. Press & hold the power and wait a moment when the TV finally powers off. Now you can check if the channel can be changed. catfish deweys early bird menu The X1 Welcome screen will appear after the TV Box restarts. Once the System Refresh has been completed, your TV Box will return to live TV. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues.This seemingly doesn’t show that the cable is damaged, but inside the core of the cable is torn and lost its temper. Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesn’t show any response. tides in savannah This is the procedure I used. Press the settings button until the light turns green. Then press the AB button for five seconds. For some reason, I didn't need to press/ enter 981 following the pressing of the AB buttons. It just started working.Hello, @user_0d1246! Thanks for reaching out to us on our Forums! I hope you are doing well. If you are still having issues with your cable box you can try restarting it using the methods listed in the following link: Restart Your X1 TV Box. If you still find yourself having issues, please let us know and we can dig deeper into the issue.